Have you tried to charge the product with a 5V - 2A output adapter? We see that using the 2A charger has solved such problems. Please charge the lamp for at least 5 hours with a 2A charger before use.

If you're still experiencing charge issues with your product, first determine where the issue is coming from: The adapter? The cable? The product itself?

You can determine this by trying a charger compatible with your product. For all the Synergy models it would be a standard USB adaptor and a standard USB-to-Micro USB cable, for example. For all other products you can use a USB-to-USB-C cable.

Still need help? Fill in this form, get a Support Case number, and we will contact you as soon as possible.

You will receive a Track & Trace link in your email within 1 business day after placing your order. This means that your order has been shipped from our warehouse and is on its way to be delivered to you. Please check your spam box if you didn't receive an email. 

The shipping and delivery charges vary per country. You’ll see which charges are applicable to you as soon as you place a product in your basket and fill in your address. 

Visit our Shipping & Deliverypage for more information.

If your speaker is not pairing well with your smartphone or device, you can unpair via Bluetooth, restart your product, and pair via Bluetooth again. Here's how:

- Unpair your product and your device by removing the product from the Bluetooth menu on your device.
- Turn your product off.
- Hold the on/off button of your product for around 10 seconds until it turns on and then off again.
- Now you can add again your product to the Bluetooth menu in your device and enjoy.

Still need help? Fill in this form, get a Support Case number, and we will contact you as soon as possible.

When your product starts beeping it is giving you a signal of low battery, so please charge and make sure your adapter and cable are charging well.

Still need help? Fill in this form, get a Support Case number, and we will contact you as soon as possible.

Get spare parts and accessories to refresh or repair your product by contacting us at customerservice@kooduu.com. We will inform you if the spare part you're looking for is available and if your damage/need is covered or not by our two years warranty.

If you want to check if you're under warranty, please have your Kooduu order or invoice number ready.

If you are out of warranty, or do not have a proof of purchase (Kooduu order number or invoice), you will have to pay for the spare part. We will inform you the amount of money to transfer to our account and give you our bank details. Once the money is in our bank, we will ship your order.

No worries! As a Kooduu customer, we're here to help you. Have ready your order or invoice number and fill in this form.

Make sure you enter your email address correctly. You will get an automated email there with a Support Case Number. If this happens, you can rest assured that your case will land in our team's to-do list and we will help you as soon as possible.

Prepare the parcel, print the return label, and bring the package to an UPS collection point near you. Alternatively, you can also schedule a pre-paid collection with UPS using the UPS Track & Trace number you received.

Once the package reaches us, our technician will inspect your return. Shortly afterwards, we will contact you with a solution in form or a spare part replacement, product exchange, or a refund, if a refund is applicable in your case.

We noticed that all orders that are paid with SOFORT, taking a lot of time till the payment is processed by Sofort. this means that Sofort is very slow with informing us if the payment is successful or not. Sofort orders can take up 3-10 working days before released and shipped. Sofort is the only payment provider who is that slow, all other payment methods are instantly processed.